Ceipal-Certified | Bridging Client Goals with Recruitment Excellence
✅ Certification Objective
To prepare account managers to successfully manage client relationships, align hiring strategies with client needs, drive recruiter performance, and ensure delivery success through metrics, tools, and communication — all using the Ceipal ecosystem.
🧭 Curated Modules & Chapters (5 Role-Relevant Modules)
🧱 Module 1: Client-Centric Recruitment Foundations
Understand recruitment lifecycle and how to align with account objectives.
Includes:
- Chapter 1: Introduction to Recruitment
- Chapter 2: Recruitment Lifecycle
- Chapter 3: Job Requisition Management & Approvals
🤝 Module 2: Sourcing Oversight & Fulfillment Excellence
Effectively oversee sourcing teams and ensure client delivery standards are met.
Includes:
- Chapter 4: The Art of Sourcing – Strategies, Tools, Techniques & the Ceipal Advantage
- Chapter 5: Candidate Screening and Assessment
- Chapter 6: Candidate Interviewing, Selection, Hiring & Onboarding (with a focus on delivery timelines and client expectations)
🌐 Module 3: Branding, Experience & Engagement for Clients
Drive value by ensuring strong candidate experience and client-aligned branding.
Includes:
- Chapter 7: The Power of Employer Branding (as a delivery differentiator)
- Chapter 8: Candidate Experience in Recruitment (as a retention and feedback driver)
📈 Module 4: Account Performance, Metrics & Compliance
Track, optimize, and report KPIs that matter to clients and internal leadership.
Includes:
- Chapter 10: Recruitment Metrics & Analytics
- Chapter 11: Legal & Ethical Considerations in Recruitment (to protect client interest and compliance)
🗣️ Module 5: Communication, Upskilling & Client Trust
Master business communication, ongoing learning, and internal team coaching.
Includes:
- Chapter 12: Continuous Learning & Professional Development
- Chapter 13: Mastering Business Communication for Recruitment Excellence
🧪 Capstone (Optional): Account Simulation Project
Participants simulate a real client onboarding and delivery lifecycle — including requirement analysis, team alignment, performance reporting, and escalation handling.
🏁 Certification Title Options:
- Ceipal-Certified Account Manager (CCAM)
🎯 Ideal for:
- Recruitment Account Managers
- Client Delivery Managers
- RPO/MSP Delivery Leads
- Sr. Recruiters transitioning into account ownership roles
- Ceipal Admins who liaise with clients
📈 Learning Outcomes:
- Manage client requirements and expectations end-to-end
- Lead sourcing and screening teams aligned to SLAs
- Present client-facing recruitment metrics
- Mitigate escalations and improve delivery success
- Foster client trust through structured communication
📦 Delivery Format:
- Role-based learning paths
